Shipping

Shipping Policy

Last updated: July 2026

At Couple Trends, every product is made especially for you after your order is placed. Because each item is custom-made, production begins only after your payment has been successfully processed.

Order Processing

Orders are typically processed within 1–2 business days before entering production.

During holidays, promotions, or periods of high demand, processing times may be slightly longer.

Production Time

Since every product is personalized, production generally takes 2–5 business days.

Production times may vary depending on product demand and manufacturing capacity.

Shipping Time

Estimated delivery times after production:

United States: 2–6 business days

Canada: 5–10 business days

Delivery times are estimates and may vary depending on the destination, carrier, weather conditions, customs processing when applicable, and other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become available after shipment.

International Orders

Orders shipped to Canada may be subject to customs processing or carrier delays that are outside of our control. While these situations are uncommon, they may affect delivery times.

Shipping Delays

Although we work hard to deliver every order on time, delays may occasionally occur due to:

High seasonal demand
Weather conditions
Carrier delays
Customs inspections when applicable
Other circumstances beyond our control

If your order experiences an unexpected delay, please contact our support team and we will be happy to assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided and the order has not yet entered production, we will do our best to update it.

Once an order has been shipped, we cannot guarantee that address changes will be possible.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us within 7 days of the delivery date, or expected delivery date if the package is lost.

Our team will investigate the issue and provide the most appropriate solution, including a replacement or refund when applicable.

If you have any questions about your order or shipping, please contact us:

Email: support@coupletrends.com