Refund Policy
Refund & Return Policy
At Couple Trends, every item is custom-made just for you. Because each product is personalized and produced only after your order is placed, it cannot be resold or reused.
Please review your personalization details, size selection, and design carefully before completing your purchase.
Returns & Exchanges
Since every item is custom-made, we do not accept returns or exchanges due to:
- Wrong size selected by the customer
- Change of mind
- Incorrect personalization provided by the customer
- Design or color preferences after production
Free Replacement
We'll gladly send you a replacement at no additional cost if:
- You received the wrong size.
- You received the wrong design or personalization.
- Your item arrives damaged or has a manufacturing defect.
Requests must be submitted within 7 days of delivery.
Please contact our support team with photos of the issue so we can evaluate your request as quickly as possible.
Order Cancellation & Refunds
You may request a full refund if:
- Your order has not entered production.
- We made an error that cannot reasonably be corrected.
- Your order exceeds the estimated delivery time and you no longer wish to wait.
Refunds are not available once production has started, since personalized products are made exclusively for you and cannot be resold.
Contact
If you have any questions regarding your order or this policy, please contact us at: